Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are used for your handbags?
We use a variety of high-quality materials including premium full-grain leather, sustainable vegan leather, and durable canvas, all sourced from certified ethical suppliers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that customized or final sale items are not eligible for return.
How do I care for my leather bag?
To maintain the quality of your leather, we recommend using a soft, dry cloth for cleaning and applying a leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight or moisture.
Do your bags come with a warranty?
Yes, all Handbag Shop products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.